Telephony Solutions

Hosted Telephone Exchange and latest hi-tech phones for SMEs

Low start up cost

What if we could offer you the features and benefits of a large enterprise call system without the costly investment in equipment? CherryFive's iFon system offers the functionality of a full office phone system, using the latest high-tech equipment at our hosted exchange. We offer rental fees, so there are no high start-up costs, and we upgrade and maintain the system, so there are no big costs to come either - just immediate ROI.

Hosted call routing and contact centres

Whether you have a single room or a full building, no business wants to make room in their office for bulky, dangerous equipment. That's why we host everything for you. In a climate controlled, secure location, constantly overseen by qualified engineers, your call centre couldn't be in better hands. You don't need any special cabling and we provide the phones - all for monthly fees with no downpayments.

Scalable and Reliable

Your call centre will be managed by Cisco Unified Communications Manager software and equipment which, in addition to being the foundation for advanced capabilities including video, mobility, and presence-based services, it is a highly scalable solution, supporting up to 30,000 lines per server cluster. We can provide you with unmatched protection for your future growth.

Professional Call-management

First impressions count, and efficient call-management makes a great impression on your customers, showing you as a professional company who takes their business very serviously.

0800, 0845 and 0700 numbers

We can help you create a better first impression with a number that says "national enterprise" rather than "local company". Since the numbers aren't location dependent, they will stay with you, no matter where your business moves to within the UK. Choose from a range of 0845, 0800 or 0700 numbers to suit your needs.

Latest high tech phone equipment

CherryFive keep our technology up to date, so you don't have to worry about budgeting for replacements - we do all that for you. We offer support for a broad range of phones to suit varying user requirements, from simple internal voice calls to multimedia conferences.

VoIP and Multimedia conferencing

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, are made possible through open telephony APIs.

Training and Support

We provide full training across the product suite, tailored for the users' needs. We can train end users, IT support staff, contact centre administrators and developers. This can be delivered on-site or at one of CherryFive's Training Centres. Our engineers will continue to be on call throughout the life of your contract, in order to help you make the most of your solution.

Professional Services

In addition to contact centre systems, CherryFive also offers IT consultancy, Marketing assistance, and professional networking services. We design solutions to suit your requirements, as we aim to make every section of your business work better for you. As our mission statement says; "We will either find a way, or make one."